This statement applies to content published on the Islington Home Connections Website and Home Connections application form.

This website is run by Islington Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Application form

The following applies to the Home Connections application form Home Connections application form.

  • On the home connections application form, when error messages appear, they are not announced to screen reader users.
  • On the home connections application form, the PDF that is available to download is not accessible because it is not tagged.
  • On the home connections application form, the date picker itself is not keyboard accessible although it is possible to enter in dates manually.
  • On the home connections application form, the menu does not express programmatically whether it is open or closed to screen readers.  Screen reader users will not know if the menu is open or closed.
  • On the home connections application form, there are some instances of full URLs being used rather than clear link text descriptions, which whilst not a WCAG violation, is difficult for screen reader users to listen to.
  • On the home connections application form, some of the navigation links do not have accessible names.
  • On the home connections application form, some content hidden from sighted users is read out loud by screen reading software.  This is confusing as it means that irrelevant information is read aloud.
  • On the home connections application form, some use of accessible HTML is not used correctly.

Islington home connections site

The following applies to content published on the Islington Home Connections Website.

  • Instances of low colour contrast elements such as the footer link text when they receive focus or mouse hover over and all form field borders.
  • Links with the same name directed to different webpages.
  • Instances of broken links such as the ‘Skip to main content’ link and the ‘More information’ link in the cookie banner.
  • Links and buttons without accessible names such as the carousel buttons.
  • Visible focus is not automatically taken to error messages.
  • The current page indicator is not announced by screen-reading software.
  • The hamburger navigation menu’s collapsed/expanded state is not announced by screen-reading software.
  • The ‘Bedrooms’ multiselect dropdown field contains a number of accessibility issues. Screen-readers do not announce the label for the input; making it difficult for some visually impaired users to understand the purpose of the input. In addition, the expanded/collapsed state of the dropdown and the number of items within the field is not announced, and there is no visible focus indicator within the dropdown.
  • JAWS screen-reader users are unable to use the enter and space keys to activate the ‘previous’ and ‘next’ carousel buttons.
  • Automatically updating carousel content cannot be paused.
  • Carousel ‘dots’ do not receive keyboard focus and consequently it is not possible for non-mouse users to manually change the carousel slides.
  • The carousel images do not have alternative text so screen-reader users will be unable to determine the images that is being shown in the carousel.

How to request content in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

If you are struggling to use this form for a disability related reason please call 0207 527 4140 to talk to the Housing Options Team.

Otherwise you can contact Islington Council looking at our  contact us page.

Technical information about this website’s accessibility

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

  • 1.3.1 Info and relationships
  • 2.1.1 Keyboard
  • 4.1.3 Status messages
  • 4.1.2 Name role value
  • 1.4.3 Contrast (minimum)
  • 3.2.4 Consistent identification
  • 2.4.3 Focus order
  • 2.2.2 Pause stop hide
  • 1.1.1 Non text content
  • 2.4.4 Link purpose


The accessibility problems in this website will be resolved by our supplier Home Connections.  Accessibility problems with the application form will be resolved by October 2024.

Preparation of this accessibility statement

This statement was prepared on 7 November 2023. It was last reviewed on 7 November 2023.

This website was last tested on 6 March 2023. The test was carried out by All Able on behalf of Islington Council using a combination of manual and automated testing using assistive technology.